Refund policy

14-day withdrawal window — customers have 14 days from delivery of the last item to request a return

Return-after-notice timing — customers must send back items within 14 days of notifying you

Refund timing — when you'll issue the refund after receiving the return

Return shipping responsibility — who pays (you added a return shipping fee in Step 1, so make sure the policy reflects that)

Standard outbound shipping refund — you must refund the standard delivery cost, even if the customer chose a more expensive option

Exemptions — any product categories that can't be returned (e.g. digital goods, perishables, custom items)

How to start a request — direct customers to their account: https://broadspectrumos.myshopify.com/accounthttps://broadspectrumos.myshopify.com/account

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at broadspectrumos@gmail.com.

 

To exercise your right of withdrawal, you must notify us within 14 days of receiving the last item in your order. You then have a further 14 days to return the item to us. We will refund the standard outbound shipping cost you paid, but not any premium delivery charges. Return shipping costs are your responsibility and a fixed return shipping fee applies. To start a return or cancellation, log in to your account at https://broadspectrumos.myshopify.com/account.